NCC warns MTN, Glo, Airtel over poor services

Worried by the increasing and persistent cases of poor service delivery, the Nigerian Communications Commission (NCC) has again, threatened to sanction the three major telecoms operators - MTN Nigeria, Globacom and Airtel Nigeria - if at the end of next month, the quality of service does not improve on their various networks.

The NCC, in a statement Tuesday, also threatened to stop the three major operators from further sale of subscriber identification module (SIM) cards by the end of November this year, if they fail to measure up to the key performance indicators (KPI) set by the NCC to improve quality of service.

The three operators have been issued a 30-day deadline, effective from November 1, 2011, to reverse the ugly trend.

Any new SIM card sold, or additional subscriber added to the network in contravention of the directive, will attract a penalty of N1million per subscriber.

The commission also said that after the expiration of the 30-day ultimatum, it would strictly enforce the impending directive, which if contravened, would attract a penalty of N5 million and additional N500, 000 per day that such contravention persists.

The warning and deadline notices are sequel to a dismal performance by the three operators on quality of service from the result of an independent monitoring exercise carried out by the commission across the country.

The exercise showed that all the three operators failed to measure up to four key performance indicators that are crucial for quality of service improvements as set by the commission. (credit: ThisDay)

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